Healthcare
The enquiry is easy. Getting them to actually turn up is the problem.
Clinics do not usually lose patients at the enquiry — they lose them between booking and attending. This is built for the gap in the middle, and for keeping a clean record of who agreed to be contacted.
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Priya Menon
Lead · Instagram ad · owner R. Kumar
Sound familiar?
The four ways this usually goes wrong.
If none of these describe your patient enquiry process, you probably do not need us yet.
No-shows nobody saw coming
A booking made eleven days ago with no contact in between is a booking that will not be honoured, and you find out when the slot goes empty.
The same patient under three phone numbers
Booked by a spouse, rescheduled from a different phone, followed up from a landline. Three records, one person, and a history split across all of them.
Consent that cannot be evidenced
Someone asks to stop receiving reminders. It is honoured by the person who read the message and by nobody else, and there is no record that it was ever requested.
Reception is the entire system
The enquiry, the booking, the reminder and the follow-up all live in one person's memory and one paper diary.
The path
From the enquiry to the patient in the chair.
Weighted towards the part that actually fails: the days between booking and attending.
0107Your customer
Someone asks about availability and cost
WhatsApp, the website form, or a call logged at reception. All three become one record with a source.
What does the work
Same platform. Different centre of gravity.
There is no separate edition for your industry — that would be a promise we could not keep past the first demo. What changes is which of these you lean on.
Ready when you are
Bring one patient enquiry that got away.
The most useful demo is the one where we walk a real case you lost through the system and you decide whether it would have gone differently.